The digital revolution is coming to the utilities industry. Data collection and exchange are growing exponentially, creating digital threats but also valuable opportunities. The competition for customers is shifting to the online channel; the Internet of Things promises new products and management options. Entrants from the digital economy are disrupting the industrial landscape, while governments and regulatory bodies seek to encourage smarter measuring systems and greener standards for generation and consumption.

To thrive amid these challenges the utility of the future will employ a fully digital system. Consequently, today's utilities are facing digital transformation of their organization and business. Beginning with quick moves to improve efficiency and better client experience to expand the customer base the transformation gains momentum and opens digital opportunities for improving all areas of the business.

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